What are AI Analytics?
Every business wants to increase their leads and convert better, but you can’t do that if you don’t have the...
AI Analytics Quick Start Guide
Do you know what customers are saying on every call and text to your business? If you aren’t listening and...
Uses for AI Voice Analytics
How can you easily track when a new product is gaining popularity, or a new question is being asked frequently?...
Topics
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Useful Terminologyexpand_more
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed
CallView360® – Dial800’s proprietary tracking tools for analyzing and reporting your customer communication data
Keywords – Specified words or phrases tracked using Voice Analytics AI that display as a tag value and are tracked if mentioned during calls
Speech Analytics – Analyzing customer calls and conversations with your agents to gather information for improving customer service and conversion rate
Tag – Custom attributes in Dial800 that are bound to each call record
Value – The results of Voice AI from each call tracked in CallView360®
Voice Analytics AI – Dial800’s artificial intelligence (AI) feature that that analyzes and reports on call content
Voice Tagging Profile – The profiles you create to organize keywords and phrases that you would like to track
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CallView360® Call Trackingexpand_more21 Articles
- Understanding Your Call Tracking Options 3 Articles
- Using Dynamic Number Insertion (DNI) 8 Articles
- Adding Tags for Data Attribution 2 Articles
- Creating Your Custom Reports in CallView360® 5 Articles
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AI Analyticsexpand_more8 Articles
- Setting Up & Managing Your AI Analytics 4 Articles
- Reporting Options for AI Analytics 1 Article
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AccuRoute® Call Routingexpand_more19 Articles
- Setting Up Your Call Flows 7 Articles
- Key Routing Properties & Features 5 Articles
- How to Manage Your Call Queues 4 Articles
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Data Integrationsexpand_more18 Articles
- Using RoundTrip® Integrations 2 Articles
- Integrating Your Data with Real-Time Events 4 Articles
- Setting Up Your Google Integrations 4 Articles
- Setting Up Your HubSpot Integrations 2 Articles
- Setting Up Your Salesforce Integrations 2 Articles
- Setting Up Your Netsuite Integrations 1 Article
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BizCloud® Business Phone Servicesexpand_more17 Articles
- VoIP-Powered Business Phone Services 5 Articles
- Remote Access with BizCloud® TALK Softphone 2 Articles
- Stay Connected with BizCloud® MEET Virtual Meetings 3 Articles
- SIP Trunking Options for Business Phone Services 2 Articles
- Add Flexibility with Business Texting (SMS) 2 Articles
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RapidRecall® Toll Free Phone Numbersexpand_more5 Articles
CallView360®
AI Analytics
AccuRoute®
BizCloud
RapidRecall®
Integrations