Group Properties
Routing Properties
Target Properties
Target Constraints
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Useful Terminologyexpand_more
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where and when your calls are routed
Agent Queue – The pool of employees ready to take an inbound call
Group – A group of target numbers that receive a call in an assigned process, created as part of the agent queue management process
Target – The phone number the call routing delivers an incoming call to
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