Call Queue Options & Management
From small offices with a handful of employees to national business chains with multiple call centers, Dial800 has decades of...
Call Queue Properties
This article walks you through the call queue (also called agent queue) properties in AccuRoute® so you can set up a customized queue...
Adding a Call Queue to Routing Profiles
This article walks you through how to add call queues, also called agent queues, to routing profiles in AccuRoute®. This allows you...
Setting up a Callback Opt-Out Real-Time Event
This article walks you through setting up the callback opt-out queue feature in AccuRoute®. This is an increasingly popular option that many...
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Useful Terminologyexpand_more
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed
Call Queue – AccuRoute® routing feature that creates a managed routing process for delivering calls to a group of agents or employees
Real-Time Event – Dial800’s open integration interface that enables call data to be delivered via multiple file types and endpoints
Routing Profiles – AccuRoute®’s stored call routing settings that define how to route a call based on a number of pre-selected rules you set including caller location, time, call volume, and more (you can create an unlimited number of routing profiles)
Routing Rules – More than 20 pre-configured routing rules you can select to customize your routing profiles in AccuRoute®
Target – The destination phone number where the call routing delivers an incoming call
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CallView360® Call Trackingexpand_more21 Articles
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AccuRoute® Call Routingexpand_more19 Articles
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Data Integrationsexpand_more20 Articles
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