Setting Up & Managing Your AI Analytics

AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed

Call Transcripts – Dial800 feature that creates written transcripts of your call recordings using Voice Analytics AI for you to review on demand within your CallView360 account

PII Redaction – A method of removing sensitive customer data (such as their social security number) from call recordings and transcripts to protect caller privacy

Speech Analytics – Analyzing customer calls and conversations with your agents to gather information for improving customer service and conversion rate

Voice Analytics AI – Dial800’s artificial intelligence (AI) feature that that analyzes and reports on call content