Building a Ring-To-Group Routing Profile
Creating and Managing Groups
Advanced Call Routing Options
Advanced Group Options: Territory Groups
Advanced Group Options: Location Groups
Remote Dial and Remote Decision
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Useful Terminologyexpand_more
AccuRoute® – Dial800’s intelligent call routing system that allows you to control how, where, and when your calls are routed
Remote Decision – Dial800’s system sends a request to an optional web endpoint and the endpoint responds indicating what the next routing action should be
Remote Dial – Dial800’s system sends a request to an optional web endpoint and that external endpoint responds with a specific routing phone number for the call
Routing Profiles – How the Dial800 software will route a call, based on a number of pre-selected rules you set including caller location, time, call volume, and more
Routing Rules – AccuRoute® includes more than 20 pre-configured routing rules you can select to customize your routing profiles
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