How easily can you track a phone call, know what ad the customer saw to prompt the call, attribute sales to that phone number, and see what communication your team had with the customer after the initial call? With Dial800’s powerful CallView360® tracking and analytics, you can do it all from one central hub.
CallView360 Key Features & Call Tracking Options
With CallView360 you get on-demand call tracking and analytics, helping your businesses drive more calls and optimize that call data for responsive, rewarding customer interactions.
CallView360 features that will help increase your ROI for data-driven decisions include:
- Hundreds of Data Points – View hundreds of data points for every call and customer communication
- Dynamic Number Insertion (DNI) – Inserts a number from your DNI pool onto your website, landing page, Google ad, and more so you can track calls from your digital marketing campaigns
- Customizable Tracking & Alerts – Set filters, tags, alerts, and reports to automatically send the data you need
- Open API Framework – Integrate your ads, email management programs, customer and sales backend, and more so you can see all your data in one spot for faster review
Why is call tracking software so important? Knowing what media campaigns, ads, landing pages, or website drives customers to your business helps you focus marketing budget on high performing channels. This keeps your spending focused and increases ROI.
The articles within the Dial800 Knowledge Center will help you understand the different ways you can use CallView360. There are many ways to use and customize CallView360 – if you have questions not answered by this Knowledge Base or need help additional, contact Dial800 Customer Care or call 1-800-DIAL800.